This should only need to be done if the chromebook is locked into a logged in user. If you are experiencing other issues, reimaging is an easy and quick solution. This takes about 45 seconds.


  1. Hold ESC + Refresh (3 buttons to the right of ESC) + POWER button until chromebook reboots.

  2. Press CTRL + D at the yellow exclamation mark

  3. Press ENTER

  4. You will see that verification is OFF, press SPACE to enable.

  5. Press ENTER to confirm the reset of local storage.

  6. Good as new.

  7. Before using the chromebook, enroll it into our edtools domain. At the login screen tap CTRL + ALT + E. You will see a new and different login screen. Login with your edtools login. If you get an error then just restart the ChromeBook and repeat this step. This step is required if the Chromebook is not enrolled before resetting.

  8. You'll need to connect to psd-secure and accept chrome's agreements before signing in.


Following the reset, you should check to see if the ChromeBook requires a new update.


  1. Launch the Chrome browser by "entering as a guest".

  2. At the top on the right, click on the button with the three lines.

  3. In the list go to About Google Chrome. This will start the update process.

  4. When the download is complete you will be asked to restart and the update will be installed.


If you do not see "About Google Chrome" then click on Settings and then click on Help on the far left under where it says Settings.


If Resetting does not fix the problem then re-imaging is the final step.

  1. Hold ESC + Refresh (3 buttons to the right of ESC) + POWER button until chromebook reboots.

  2. Press CTRL + D at the yellow exclamation mark

  3. Press ENTER

  4. At the red exclamation point, Press CTRL + D then Enter. This will wipe all data and take about 15 minutes.

  5. When complete, Press the Spacebar then Enter. Then follow step 7 above and update.